NEW! PREDATOR Textured Protective Coating: BUY NOW!
1300 BCCOAT (222 628)
We develop, manufacture & supply quality surface coatings.

FAQ

Shipping

What shipping methods are available?
If you are located in the Sydney Metro area, your items can be delivered via our own drivers who make deliveries daily. If your order is over $150 and the delivery address is in the Sydney Metro area

If you are not located in Sydney Metro area, small items are delivered via external couriers. For small parcels, we ship via Sendle or Auspost.

For larger items, we may have to obtain a delivery quote before we are able to ship to you.

If you would like a delivery quote before you order, simply call us on 1300 BCCOAT (222 628) and we will obtain a quote for you.
How do I place an Order?
You can place an order easily online or if you prefer you can call us on 1300 BCCOAT (222 628).
Other ordering methods are available:

For Sydney orders:
Call us on (02) 9729 2000, SMS us on 0487 800 090 or email at orders@bccoatings.com.au.

Melbourne orders:
Call us on (03) 9706 6530, SMS us on 0416 964 857 or email us at orders_vic@bccoatings.com.au.
Do You Ship Internationally?
We ship all over the world however, international orders are currently organised over the phone 1300 BCCOAT (222 628) or via email orders@bccoatings.com.au.

Payment

What Payment Methods Are Accepted?
We accept many methods including credit card, afterpay, paypal and more (which are visible upon checkout).
Do you provide trade accounts?
We can approve trade accounts to companies who fill out our online form. Request Account Form

Returns

What happens if I receive an incorrect item or my item arrives damaged?
We are constantly improving our processes, but if you happen to have received an incorrect item or your item was damaged in transit, please call us immediately on 1300 BCCOAT (222 628).
How do I return an item?
All returns require prior authorisation. Please contact us on 1300 BCCOAT (222 628) if you would like to return an item.
What is your return policy?
All return of goods must have prior authorisation. Goods which have been incorrectly supplied by BC Coatings will be accepted back for a full credit provided the error is reported to BC Coatings within 7 days of receipt of goods. Where a customer wishes to return stocked items for any reason other than incorrect supply, the following requirements must be established before a return is authorised. a) Saleability b) Age of goods c) Condition of goods and packaging Goods that are past their used by date, or in an unsaleable condition will be unable to be returned. Please contact us on 1300 BCCOAT (222 628) before returning anything to us.

Technical

Can your paint products be used by the public?
Our paint products are industrial quality and it is recommended that experienced individuals working in the industry use them, however if the technical and safety data sheets have been consulted, safety equipment used correctly and advice is sought from one of our Technical Advisors, our products are safe to use.
I have a technical question, what do i do?
You can find a list of technical advisors here.
What is VOC?
Volatile organic compounds (VOCs) are organic chemicals that have a high vapor pressure at ordinary room temperature. Their high vapor pressure results from a low boiling point, which causes large numbers of molecules to evaporate or sublimate from the liquid or solid form of the compound and enter the surrounding air, a trait known as volatility. For example, formaldehyde, which evaporates from paint and releases from materials like resin, has a boiling point of only –19 °C (–2 °F).

VOCs are numerous, varied, and ubiquitous. They include both human-made and naturally occurring chemical compounds. Most scents or odors are of VOCs. VOCs play an important role in communication between plants, and messages from plants to animals. Some VOCs are dangerous to human health or cause harm to the environment. Anthropogenic VOCs are regulated by law, especially indoors, where concentrations are the highest.

Harmful VOCs typically are not acutely toxic, but have compounding long-term health effects. Because the concentrations are usually low and the symptoms slow to develop, research into VOCs and their effects is difficult.
Do your products come with a warranty?
Most of our equipment and accessories are from our highly sought after brands which come with their own warranty. These differ depending on the brand. Please see below our most common brands warranty period.

Festool: 3 years when warranty registration is completed.
Find out more about Festool Warranties

Mirka: 2 years + 1 year (if registered online) or 1 year when the tool is continuously used in industrial applications.
Find out more about Mirka Warranties

Rupes: 1 year

BC coatings paint products can be issued with a warranty although the warranties we give are job specific and by request pending investigation by our technical staff.

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